the temple of harm reduction

Shipping and Returns

Effective date: July 30, 2026. Last updated: July 30, 2026.

Orders placed through the temple of harm reduction are fulfilled by Grassroots Harm Reduction in Albuquerque, New Mexico. This page explains shipping, returns, replacements, refunds, and donation corrections.

Shipping schedule

Orders ship Monday through Friday by USPS or UPS. Retail orders received by 11:00 a.m. Pacific time (2:00 p.m. Eastern time) generally ship the same business day.

Delivery estimates

Delivery times displayed at checkout are estimates supplied by the carrier, not guarantees. UPS estimates are usually accurate. USPS deliveries may arrive later than estimated.

UPS Next Day Air and weekends

UPS does not provide Saturday delivery for these orders. An order placed after 11:00 a.m. Pacific time on Thursday and sent by UPS Next Day Air will ship Friday and ordinarily arrive Monday. A Next Day Air order placed after 12:00 p.m. Pacific time on Friday will ship Monday and ordinarily arrive Tuesday.

Rates, destinations, and discreet fulfillment

Store orders are currently available for delivery within the United States. Available services and rates are calculated at checkout using the destination and final cart. Packages are shipped discreetly and do not identify harm reduction products on the outside.

Unopened returns

Unopened orders may be returned within 30 days after delivery at the customer’s expense for a full refund or exchange. Contact customer service before sending anything back so that we can provide the correct instructions.

For safety and quality-control reasons, opened chemical reagents, test strips, purity tests, consumable testing supplies, and other products that cannot be resold safely are not returnable unless they arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Faulty or damaged goods are eligible for a full replacement when customer service is notified within seven days after delivery. Include the order number, a description of the problem, and photographs when they would help us evaluate the issue. We will also correct orders that arrive incomplete or different from what was ordered.

When the problem is a fulfillment error or transit damage, we will offer an appropriate replacement or refund and cover any required reshipment cost.

Address corrections and missing packages

Customers are responsible for providing a complete and accurate delivery address. Contact customer service immediately if an address needs to be corrected. We cannot guarantee a change after fulfillment begins. If tracking does not confirm delivery or a package cannot be located, contact customer service so the carrier can be consulted.

Refund processing

Approved refunds are returned to the original payment method. Banks and card issuers typically require five to ten business days to post a refund after it is issued. Original shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise.

Donations

Donations support the religious and harm reduction work of the temple of harm reduction and are generally nonrefundable. We will review requests involving a duplicate donation, incorrect amount, unauthorized transaction, or another documented error. Contact donations@templeofharmreduction.org promptly.

Fulfillment and return contact

This policy does not limit rights provided by applicable law or card-network rules. Please also review our Terms of Service and Privacy Notice.